Control Room Team Leader Remote

At Full Circle, our Control Room is the beating heart of our operations, monitoring over 700 wind turbines and coordinating field actions. The Control Room Team Leader UK Remote provides day‑to‑day leadership, operational support, and escalation management within the Control Room team.

• Escalation Management
  :
  Act as an additional escalation point for customer issues and more complex cases.
• Team Support
  :
  Support team members with day‑to‑day queries and provide guidance where needed.
• Workload Oversight
  :
  Maintain close oversight of task completion, workloads, and priorities across the team.
• Action Tracking
  :
  Improve visibility of outstanding actions and ensure follow‑ups are completed.
• Operational Delivery
  :
  Continue working operationally within existing shift patterns while taking on additional leadership responsibilities.
• Process Consistency
  :
  Support consistency in processes, standards, and performance across the team.
• Customer & Colleague Support
  :
  Provide an additional point of support for both customers and colleagues where escalation is required.

• Leadership
  :
  Ability to guide, support, and influence team members while maintaining strong working relationships.
• Communication
  :
  Clear, confident communication with customers, colleagues, and stakeholders.
• Problem‑Solving
  :
  Strong ability to assess issues, prioritise actions, and resolve escalations effectively.
• Decision‑Making
  :
  Capable of making sound, timely decisions in a fast‑paced operational environment.
• Attention to Detail
  :
  Ensures accuracy in task oversight, action tracking, and follow‑up.
• Team Collaboration
  :
  Works effectively with colleagues across shifts to maintain consistency and service quality.
• Customer Focus
  :
  Demonstrates a strong commitment to customer satisfaction and service excellence.
• Organisational Skills
  :
  Able to manage multiple priorities and maintain oversight of team workloads.

Location:

Amersfoort, Netherlands (remote support across Europe).