Virtual Lifestyle Concierge | German speaking

Join Our Team as a German-Speaking Lifestyle Concierge!

• Manage a wide range of requests and provide tailored services related to travel, dining, events, and more
• Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members
• Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively
• Conduct thorough research and analysis to curate the best options for members’ desires
• Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group
• Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service
• Actively contribute to the team’s success by sharing insights and experiences
• Deliver exceptional customer service and receive valuable feedback to drive continuous improvement

• Fluency in both English and German, with exceptional written and verbal communication skills in both languages
• Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector
• Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast‑paced environment
• Proficiency in online research and resourcefulness in problem solving
• Passion for customer service and a keen understanding of luxury lifestyles
• Ability to build rapport with clients and provide personalized service to enhance their experiences
• Strong attention to detail and commitment to excellence in all aspects of work

• Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen
• Erfahrung im Kundenservice, Concierge‑Service oder Lifestyle Management, idealerweise im Luxussegment
• Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten
• Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen
• Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse
• Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen
• Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen
• Bereitschaft zur Arbeit an Wochenenden

The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts are scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 06:00 to 22:00. This is a full‑time position of 40 working hours per week. Weekend allowances and late‑shift allowances are provided, making this arrangement particularly lucrative and attractive.

• A competitive salary depending on experience, plus a performance‑based bonus
• Hybrid working – combine working from home and at the office; fully remote options available if you don’t live near the office
• Paid time away from work – competitive paid time off package, including a paid day each year to volunteer for a good cause important to you
• Paid Sabbaticals – one month paid sabbatical after every 5 years of service, without using annual leave
• Extra Rewards – Ten Loyalty Rewards program includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays – possibilities to travel and work anywhere in the world
• Employee Discounts – access to travel and entertainment discounts for your benefits
• Be part of our global, dynamic, and inclusive team, with diversity at its core
• Career opportunities within a dynamic international company

We encourage diverse philosophies, cultures, and experiences. Our hiring and employment decisions are based on merit, competence, performance, and business needs.