Customer Support Manager Remote Position

Location: Martensville

Join Demand Bridge as a Customer Support Manager, leading a distributed team across North America and the Philippines. Drive operational excellence in a dynamic SaaS environment while enhancing the customer experience.

In this remote role, you will manage and coach the customer support team to optimize workflows and establish effective response processes. Your expertise will help identify bottlenecks, improve ticket resolution times, and foster collaboration with Engineering. You will serve as the principal escalation point for complex issues, ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

• Lead customer support team across North America and the Philippines

• Establish triage and resolution processes to improve response times

• Serve as escalation point for complex customer issues

• Identify operational bottlenecks and implement workflows

• Collaborate with R&D and Engineering for bug management

Requirements:

• Proven experience managing customer support in SaaS

• Strong leadership skills with a focus on trust

• Hands-on experience with Jira for ticket management

• Comfortable handling escalated client concerns

• Organized and motivated to enhance operational processes

Enhance your career by transforming support operations and driving excellence with Demand Bridge.
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