BMO Bilingual Solutions Support Agent

Transform client support at BMO as a Bilingual Solutions Support Agent focusing on collections. This remote position combines customer service with payment advisory to enhance client relationships.

As part of BMO's Customer Shared Services team, you'll leverage your fluency in French and English to assist clients effectively in navigating their payment strategies.

Your role will involve handling high-risk accounts, providing professional insights, and ensuring service quality through every customer interaction.

Key Responsibilities:

• Analyze collection opportunities for delinquent accounts

• Advise customers on payment strategies and solutions

• Process transactions and handle customer communications

• Maintain current knowledge of collections practices

• Escalate complex customer situations as necessary

Requirements:

• 1-2 years of relevant experience in collections

• Bilingual in French and English

• Understanding of collections-related legal requirements

• Excellent problem-solving and organizational skills

• Ability to develop strong customer relationships

Utilize your customer service and bilingual skills to make a difference at BMO.
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