Remote Call Center Customer Service Representative

Overview  Remote Call Center Customer Service Representative – Remote Work-at-Home | Canada. Full-Time & Part-Time. Join our team at MCI to deliver outstanding support to clients from home. This role is suited for empathetic, detail-oriented problem solvers who enjoy creating positive customer experiences.
Responsibilities   Handle customer inquiries via phone, email, and chat with professionalism
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer issues and complaints
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery
Follow all company policies, procedures, and compliance standards
Qualifications   18 years or older with a high school diploma or GED
Experience in customer service or call center support (preferred)
Strong communicator with excellent interpersonal and problem-solving skills
Comfortable working independently and managing time effectively
Able to navigate and use multiple software systems simultaneously
High-speed internet and a distraction-free home office setup
Flexible to work various shifts, including evenings and weekends
Bilingual (English & Spanish) – highly preferred
Employment & Location Details

Location:

Canada (remote)
Authorized to work in the country where the job is based
Background/security investigations may be required; drug screening may be required (not applicable in Canada)
Benefits & Compensation   Competitive compensation based on experience
Paid time off and holidays
Health benefits for eligible employees
Life and supplemental insurance options
Career growth and internal promotion opportunities
Paid training and a collaborative, engaging work environment
Casual dress code
EEO statement: MCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This job description is intended to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, or qualifications. MCI reserves the right to revise the job description at any time.

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