Customer Care Associate – WFH

About the Organization
For decades, our company has partnered with working families throughout the U.S., Canada, and New Zealand, as well as through our affiliate in New York.

Our focus is on providing reliable life, accident, and supplemental health programs to members of unions, credit unions, and various associations.

The goal has always been simple: offer protection people can trust and build relationships that last.

Role Summary
This position centers around helping members understand the benefits available to them. You’ll walk individuals through their options, assist with enrollment steps, and make sure they receive clear, accurate guidance. All interactions are with people who are already part of or connected to the programs we support.

Key Responsibilities

Share benefit materials with members and verify eligibility

Answer incoming calls and direct them to the appropriate place

Return calls and assist clients with their questions or requests

Discuss coverage options in a straightforward, easy-to-understand way

Build tailored recommendations using our Needs Analysis tools

Stay current on product updates, new offerings, and policy changes through ongoing training

Preferred Qualities

Confident communicator

Organized and detail-oriented

Comfortable speaking with members by phone or video

Able to follow structured processes and training systems

Professional, patient, and focused on member experience

What You’ll Receive

Complete training from the start

Fully remote work setting

Weekly pay with competitive earnings

Bonus opportunities

Strong internal growth potential

Full benefits after 3 months

A balanced, supportive work environment

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