Customer Service Call Agent

Job Introduction

Join Our Team as a National Service Centre Call Agent

Monday to Friday, 08:30 – 17:00, with an early finish at 16:30 on Fridays.

Up to two days per week remote working available upon successful completion of the induction period.

As a Call Agent, you’ll be the first point of contact for our end users, providing essential support across a broad range of services. From coordinating bookings and handling calls to managing administration and liaising with stakeholders, no two days will be the same.

You’ll be part of a collaborative team working at the heart of operations, ensuring everything runs efficiently and professionally.

• Deliver high-quality customer support via call handling and service coordination
• Raise and manage job requests and reports
• Coordinate travel, accommodation, conferences, and vehicle bookings
• Maintain accurate records, audits, and filing systems
• Provide reception cover and diary management when required
• Use a variety of systems and tools, including bespoke software and Microsoft Office
• Liaise with internal teams, stakeholders, and the public to ensure seamless service delivery

We’re looking for someone who is proactive, reliable, and confident communicating with a wide range of people.

• Experience working in a call centre or fast-paced customer service environment
• Strong IT skills, including Microsoft Office
• Excellent communication and organisational abilities
• The ability to work under pressure and meet deadlines
• A keen eye for detail and strong administrative skills
• A team-focused mindset with a commitment to delivering results

• Full UK driving licence
• Eligibility to complete Baseline Personnel Security Standard checks (including Basic DBS)
• Ability to meet UK residency requirements (minimum 5 years)
• Willingness to undergo additional security vetting if required

• Putting people first – looking after yourself and others
• Doing the right thing – with integrity at all times
• Delivering for our customers – every time
• Keeping our promises – commitment matters
• Taking pride in our work – and celebrating success

At Landmarc, we value our employees and go beyond just offering a competitive salary. Here are some highlights:

• Pension – Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
• Generous Holiday Entitlement – Enjoy 25 days of annual leave pro-rata. Your holiday allowance grows with your continued service. You can purchase up to 10 additional days each year for greater flexibility.
• Other Amazing Benefits
  • Reward Gateway Benefit Scheme:
    Unlock exclusive discounts and savings for you and your family.
  • Annual Salary Review:
    Conducted in consultation with our recognised Trade Unions to ensure fairness.
  • Life Assurance:
    Insured for three times your annual salary to provide peace of mind for your loved ones.
  • Health Cash Plan:
    Access health benefits for you and your family (add up to four children under 24 to your policy).
  • Professional Development:
    Reimbursement of professional fees and support for ongoing training.
  • Family-Friendly Policies:
    Supporting you during life’s important moments.
  • Sick Pay:
    Sick pay starts after just 6 months of service.

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.