Call Handler

Location:

Remote (South Africa)

Hours:

UK or US Business Hours Sector:
Technology Company Salary:
Market Related About the Role Our client is seeking a professional and friendly Call Handler to be the first point of contact for incoming customer calls. This is an administrative and customer service role where you will answer incoming calls, gather basic information, and direct calls to the appropriate Support Agent or department. No IT or technical experience is required Responsibilities Answer incoming customer calls professionally and courteously.

Log basic caller information and call details. Route calls to the correct Support Agent or department. Take and relay messages when required. Maintain accurate call records. Escalate urgent calls according to company procedures. Deliver a positive customer experience on every interaction. Requirements Excellent verbal English communication skills. Clear and professional telephone manner. Previous customer service, receptionist, administration, or call centre experience advantageous.

Strong organisational skills and attention to detail. Reliable internet connection and suitable home office setup. Comfortable working independently in a remote environment. Professional, friendly, and customer-focused approach. What We Offer Fully remote position with flexible hours . Opportunity to work with an international team.