Bilingual Customer Service Representative - Insurance

Location: Montreal

Are you passionate about helping others and known for your professionalism?

We are looking for a Bilingual Customer Service Representative to join the team of our client, a recognized leader in the insurance sector.

In this key role, your mission will be to provide exceptional and personalized customer service regarding insurance benefits, while embodying the company's core values. This position offers a quick start!

Advantages

- Contract:

3-month duration.
- Salary: $23/hour.
- Location & Work Model:
Remote work, however, may require up to 2 weeks on-site for training.

- Schedule:

Full-time. Regular daytime schedule, Monday to Friday (no weekend work).

Responsibilities
- Process incoming and outgoing mail, emails, faxes, and telephone communications, ensuring prompt and appropriate handling of calls and claims.
- Enter, review, and verify data from electronic and paper forms into a standard database, guaranteeing information accuracy and confidentiality.
- Scan, file, and securely archive confidential documents, and organize physical and digital files for easy retrieval.
- Code claim details based on policy documents, ensuring precise information.
- Perform quality checks and comply with internal and regulatory standards.
- Identify inconsistencies or anomalies and report them for investigation or review.
- Demonstrate accuracy and rigor in processing requests, data, and information.
- Respond to inbound calls with professionalism and empathy to assist claimants.
- Communicate effectively with claimants and their representatives via phone and email.
- Ensure compliance with company policies, privacy laws, and regulatory requirements.
- Contribute to continuous process improvement by correcting coding inconsistencies and optimizing operations.

Qualifications

- Experience:

Minimum of 2 years of experience in telephone assistance, data entry, and administrative roles (preferably in claims, insurance, or complaint management).

- Languages:

Perfectly bilingual in French and English (spoken and written).
- Software:
Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, etc.).

- Skills:

Excellent communication skills, strong empathy, and exceptional listening abilities.

- Education:

High School Diploma (DES) required.

Summary

How to Apply

If this role interests you, please apply online today! Alternatively, you can email your resume, mentioning the job title in the subject line, to:

Please note that only shortlisted candidates will be contacted for the next steps

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.