Online Navigator; FTC - Maternity cover

Join our team as an Online Navigator – Head Office, Pennywell Rd, Bristol

Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team at our Head Office in Bristol.

As an Online Navigator, you'll be the first point of contact for our potential customers, helping them take the next step in their journey with us. Your role will include:

• Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
• Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
• Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
• Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.

If you’re motivated, personable, and excited about building a career in sales, we’d love to hear from you. Previous sales experience is great, but not essential – we value energy, attitude, and a willingness to learn above all else.

Here’s what will help you succeed in this role:

• A strong desire to grow, develop your skills, and build a rewarding career.
• A positive, proactive approach and the ability to thrive in a fast-paced environment.
• Confident communication skills and a friendly phone manner.
• Professionalism and a polished approach – especially when things get busy.
• Good organisational skills to keep things running smoothly.
• A collaborative mindset – we’re all about teamwork.
• Flexibility to work on a rotating schedule, including weekends.

• Working Pattern: 37.26 hours a week across Mon – Sun covering the hours 8am – 9pm on a rota with a 1 hour lunch break.
• This role is offered on a fixed-term basis to cover maternity leave for up to 12 months (until 31 July 2027), although it may end earlier if the postholder returns sooner.

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.