Bilingual Customer Service Representative; Mortgage - Remote; MTL, QC

Position: *Bilingual Customer Service Representative (Mortgage) - Remote (MTL, QC)
Location: Montreal

Bilingual Customer Service Representative (Mortgage) - Remote
Make a lasting first impression by helping clients navigate their mortgage journey with confidence. This fully remote opportunity offers a blend of customer service, mortgage product support, and relationship building in a fast-paced, client-focused environment.
What is in it for you:
• Hourly salary of $

• 24-month contract with the potential for permanent employment.

• Full-time position: hours per week.

• Monday to Friday, with rotational shifts.

• Montréal, QC;
Toronto, ON;
Ottawa, ON: 8:00 am to 8:00 pm EST.

• Halifax, NS: 9:00 am to 9:00 pm. AST.

• Enjoy the flexibility of remote work.
Responsibilities:
• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments.

• Respond to client inquiries by phone and email.

• Provide resolutions to a range of customer inquiries related to mortgage products.

• Review new mortgage account details with clients.

• Guide clients through the use of their new mortgage product and explain its features and benefits.

• Handle incoming and outgoing welcome calls and email communications.

• Utilize established policies and procedures.

• Collaborate with internal teams to resolve client issues efficiently.

• Submit client-requested transactions.

• Develop an understanding of products and policies.

• Support organizational and team initiatives and incentives.

• Meet productivity expectations and key performance indicators.

• Complete daily operational responsibilities.
What you will need to succeed:
• College diploma or university degree in any discipline.

• 2 to 4 years of customer service, industry, or related experience.

• Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages.

• Strong customer service experience with a customer-centric and solution-focused approach.

• Knowledge of mortgage products and the ability to clearly explain features and benefits.

• Proficiency with Microsoft Outlook, Teams, and Excel.

• Excellent verbal and written communication skills for phone and email interactions.

• Ability to work independently and effectively in a fast-paced environment.

• Demonstrated passion for delivering customer-focused solutions.

• Experience in banking, mortgage, or financial services is considered an asset.

• Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset.

• Experience collaborating with internal teams to resolve client issues efficiently is considered an asset.