Customer Service Advisor

Customer Service Advisor (12-Month Fixed-Term Contract)

Liverpool City Centre | Hybrid Working (2 Days Office / 3 Days Home)

£28,000 + Overtime Opportunities

A well‑established and growing financial services organisation that has built an excellent reputation for delivering exceptional customer experiences and supporting the ongoing development of its employees provides an excellent working environment with modern city‑centre offices, flexible hybrid working, and a genuine focus on employee wellbeing. Due to a period of maternity cover, the organisation is looking to appoint a Customer Service Advisor on a 12‑month fixed‑term contract to join their customer operations team.

An experienced customer service professional will join a busy and friendly team, supporting customers and business partners with a range of enquiries and administrative requests. Responsibilities include delivering a high standard of service across telephone and email channels, helping customers resolve queries efficiently while ensuring a positive customer experience at every stage.

• Handling inbound customer enquiries via telephone and email.
• Providing accurate information and support regarding customer accounts and services.
• Updating customer records and processing account amendments.
• Investigating and resolving customer queries in a professional and timely manner.
• Escalating complex issues where appropriate.
• Working closely with colleagues across the wider business to ensure excellent customer outcomes.

To be successful in this role, you'll ideally have:

• Previous customer service experience within the financial services sector.
• Excellent communication and listening skills.
• A professional and empathetic approach when dealing with customers.
• Strong attention to detail and organisational skills.
• The ability to remain calm and effective when managing challenging situations.
• A positive, proactive attitude and willingness to learn.
• Good IT skills and confidence working across multiple systems.
• The ability to work independently whilst contributing positively to a team environment.

• 12-Month Fixed-Term Contract (Maternity Cover)
• Salary: £28,000 per annum
• Hybrid working pattern: 2 days in the office, 3 days working from home
• Monday to Friday standard business hours
• 1 Saturday shift per month (9:00am - 4:00pm) worked remotely
• Overtime allowance
• Full training and ongoing support provided

• 25 days annual leave plus bank holidays
• Hybrid working arrangement
• Modern Liverpool city centre offices
• Overtime opportunities
  
  Supportive and collaborative team culture
• Structured onboarding and training programme
• Employee wellbeing initiatives
• Opportunity to gain further experience within a respected financial services organisation
• Excellent transport links and city centre location