Customer Service Specialist

Ever dreamed of working where fragrances tell stories? At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.

Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more!

Here, your work truly matters — and so do you.

Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service & Logistics Manager.

• Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.
• Create customer sample requests using the project management software and SAP.
• Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.
• Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.
• Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.
• Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.
• Register and track customer non-conformities.
• Maintain and update customer master data in SAP.
• Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).

• University degree in Chemical Engineering, Business Management, International Trade, etc.
• Languages:
  
  high level of English, native or high proficiency in Turkish.
• 2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.

Much more than just a job! Take a look at everything we’ve prepared for you:

• Stability and growth in a solid company in full expansion.
• International environment with a multicultural team and language practice.
• Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).
• Medical insurance for your peace of mind.
• Food allowance to support your daily meals.
• Transport allowance to help cover commuting costs.

We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability.

We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.

By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people.

Ready to join us on this sensorial adventure? 🌍