Customer Support Manager Remote at Practice

Position: Customer Support Manager Remote at Practice Better
Transform the customer experience as the Customer Support Manager at Practice Better, a leader in health and wellness EHR. Manage a passionate remote team and drive exceptional service across a diverse practitioner base.

Practice Better seeks a Manager, Customer Support, to oversee daily operations and enhance service quality. With a strong focus on innovation, you'll coach a team handling complex inquiries from nutritionists and therapists. This role ensures efficient processes while fostering an empathetic work environment.

Key Responsibilities:

• Lead and develop the Customer Support team

• Manage daily support operations and ticket queues

• Handle escalated customer issues effectively

• Monitor and analyze performance metrics with Zendesk

• Collaborate cross-functionally to improve customer experiences

Requirements:

• 2+ years in a B2B SaaS customer support management role

• Strong leadership and emotional intelligence skills

• Experience with customer service tools like Zendesk

• Ability to navigate operational changes smoothly

• A commitment to continuous improvement and customer satisfaction

Elevate your leadership skills while making a significant impact on global health.
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