Hybrid CIC Aftersales Representative at Dilawri

Join Dilawri as a CIC Aftersales Representative in a hybrid role that nurtures customer relationships and enhances service efficiency. This position combines remote work with in-person interaction to ensure customer satisfaction across multiple dealerships.

In this role within Dilawri's Customer Interaction Centre, you will work Tuesday through Saturday, directly impacting dealership performance. By facilitating service appointments and addressing customer concerns, you will play a crucial role in optimizing service delivery and retention. You will meet performance metrics that contribute to the brand's success.

Key Responsibilities:

• Facilitate diverse customer communications through various platforms

• Book appointments to maximize service department resources

• Address customer satisfaction leads proactively

• Consistently meet KPIs set by the CIC Manager

• Stay informed about service and parts offerings

Requirements:

• Diploma or degree in Business or similar field

• Background in customer service or call centre work

• Strong multitasking and organizational skills

• Proficiency in Microsoft Word, Excel, Outlook

• English fluency;
Cantonese or Mandarin is an asset

Enhance your career with Dilawri, where your contributions are valued and supported.
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