Customer Care & Sales Operations Virtual Assistant

Position:
Customer Care & Sales Operations Virtual Assistant

Location:

SA/Lat Am

Work Schedule:

9am-6pm-EST

Salary:

Market Related

Job Summary

Our Client is seeking a highly organized, proactive, and versatile Virtual Assistant to support our Customer Care and Sales Operations teams. In this multi-faceted, hands-on role, you will act as a vital link between our internal teams and external stakeholders, handling customer support, order fulfillment, merchandise returns, and CRM data management.

This position reports directly to the Director of Commercial Operations. As our organization scales over the next 12–24 months, this role offers significant opportunities for professional growth and advancement within the company.

• Inbound Request Management:
  Serve as the primary point of contact for inbound customer and sales team inquiries regarding product pricing, availability, and general feedback.
• Order Processing & Account Management:
  Complete order entry, create new customer accounts, and prioritize workflows to ensure timely shipping, fulfillment, and invoicing.
• Issue Resolution:
  Review and forward requests for product credits, pricing adjustments, quotes, and quality complaints to designated internal departments for further action.
• Outbound Engagement:
  Perform proactive outbound customer satisfaction outreach to maintain high retention and strong client relationships.

• CRM Management:
  Maintain meticulous, up-to-date records of all customer interactions, accounts, and engagement metrics within the CRM.
• Returns & Credit Processing:
  Manage the end-to-end documentation for returned merchandise, including the processing of credit memos.
• Cross-Functional Alignment:
  Generate routine reports on order status and logistics to ensure total alignment between commercial operations and sales.

• Education:
  
  High School Diploma or GED required; a college degree is preferred.
• Technical Proficiency:
  Complete fluency in the Microsoft Office Suite (Word, Excel, Outlook) is required. Direct experience with CRM software is highly preferred.
• Industry
  
  Experience:
  
  Prior work experience in the medical field, medical device sector, or healthcare customer service is considered a strong plus.

• Requirements:

  • Skills: Excellent writing, grammar, organization, and multitasking.

  • Experience: Mid-level (3–5 years).

  • Medical Background: Strong preference for comfort with sensitive topics (e.g., catheters).

• Organizational Excellence:
  Strong multi-tasking and time-management skills are essential to prioritize projects and meet tight deadlines while supporting multiple stakeholders.
• High Emotional IQ:
  Ability to navigate customer complaints and support internal sales teams with a positive, empathetic, and solutions-oriented mindset.
• Team-First Mentality: A reliable professional possessing a strong work ethic, keen attention to detail, and a deep commitment to customer satisfaction.