Remote Support Manager

Position: Remote Support Manager Opportunity
Location: Steinbach

Lead the customer support function at Demand Bridge as a Remote Support Manager. Guide a distributed team to improve operations and strengthen customer engagement in a SaaS-focused environment.

In this pivotal role, you will oversee support operations, ensuring timely ticket response and effective team collaboration. Your leadership and process-oriented approach will help implement strategic improvements and drive operational efficiency. You will also act as the key escalation point for unresolved customer issues, fostering a culture of accountability and teamwork.

Key Responsibilities:

• Manage and mentor customer support teams in North America and the Philippines

• Develop solutions to enhance ticket resolution processes

• Act as primary contact for complex support inquiries

• Identify and eliminate operational bottlenecks

• Partner with Engineering to streamline bug resolution

Requirements:

• Experience in managing customer-facing teams in tech

• Proven ability to build trust with experienced colleagues

• Skilled in Jira for managing support tickets

• Experience addressing client escalations effectively

• Passion for process improvement and efficiency

Shape the future of customer support at Demand Bridge and make an impact.
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