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Remote Support Manager
Job Description & How to Apply Below
Location: Steinbach
Lead the customer support function at Demand Bridge as a Remote Support Manager. Guide a distributed team to improve operations and strengthen customer engagement in a SaaS-focused environment.
In this pivotal role, you will oversee support operations, ensuring timely ticket response and effective team collaboration. Your leadership and process-oriented approach will help implement strategic improvements and drive operational efficiency. You will also act as the key escalation point for unresolved customer issues, fostering a culture of accountability and teamwork.
Key Responsibilities:
• Manage and mentor customer support teams in North America and the Philippines
• Develop solutions to enhance ticket resolution processes
• Act as primary contact for complex support inquiries
• Identify and eliminate operational bottlenecks
• Partner with Engineering to streamline bug resolution
Requirements:
• Experience in managing customer-facing teams in tech
• Proven ability to build trust with experienced colleagues
• Skilled in Jira for managing support tickets
• Experience addressing client escalations effectively
• Passion for process improvement and efficiency
Shape the future of customer support at Demand Bridge and make an impact.
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