Senior Customer Success Manager Remote

Become a Senior Customer Success Manager with Hootsuite and support top clients in achieving their goals on social media. This role is open for remote work or hybrid options.

You will oversee the success of Fortune 1000 customers by managing complex relationships and providing tailored solutions. Regular check-ins, workshops, and strategic account planning will be key to enhancing their use of Hootsuite’s products.

Key Responsibilities:

• Maintain day-to-day relationship management for key accounts

• Engage customers through multi-threaded support

• Actively monitor account adoption and health

• Collaborate to develop growth strategies for clients

• Advocate for customer needs with product teams

Requirements:

• 5–8 years in customer-facing roles, ideally in SaaS

• History of successful customer portfolio management

• In-depth knowledge of social media marketing

• Strong collaborative and problem-solving skills

• Effective communication with diverse audiences

Utilize your expertise to advance customer success at Hootsuite and drive strategic outcomes.
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