Hybrid Customer Call Center Representative

Exciting opportunity as a Hybrid Customer Call Center Representative in the insurance industry.

Your role will focus on assisting customers with billing inquiries and delivering exceptional service.

This full-time position involves 37.5 hours per week with scheduled shifts from 8:00 am to 8:00 pm, Monday through Friday. Enjoy a mix of in-office and remote work while you support clients through professional phone and email interactions. The position also includes two weeks of on-site training to enhance your skills.

Key Responsibilities:

• Provide customer support for billing inquiries

• Collaborate with brokers to resolve discrepancies

• Address insurance and claims inquiries effectively

• Communicate empathetically with customers

• Ensure seamless interactions with timely follow-up

Requirements:

• Previous experience in customer service required

• 1-2 years in a contact center is advantageous

• Strong problem-solving abilities

• Excellent communication skills

• Familiarity with Microsoft Office applications

Utilize your customer service skills in this engaging insurance role while ensuring satisfaction and support for our clients.
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