Call Center Agent Deutsche Bank; m​/f​/d – German-speaking

For Deutsche Bank, one of the largest banks worldwide, we are hiring German-speaking customer service agents / Call Center agents (m/f/d) at our location in Cape Town (full-time and part-time).

• flexible full-time and part-time working models
• Salary 28.000 ZRA Gross
• personalized shift planning with preferred working hours
• work at a modern office in Cape Town, after the induction 50% Home Office available
• friendly and professional support of Deutsche Bank’s service hotline in German language
• answering customer inquiries by phone and in writing
• assisting customers with online banking (app and website)
• processing transfers, applications, change requests, or bookings
• entering customer information into the database
• work equipment is provided
• Preferred working hours: Private and professional life must fit together well. That is why we align working hours and shift schedules as closely as possible with your personal needs.
• Paid onboarding: We will prepare you thoroughly for your role and your team and of course this time is paid from the very beginning.
• Reliability: We promise you punctual salary payments, transparent communication, and the opportunity to have a say.
• Family business: We not only rely on a friendly, family-like informal culture, but also support parents as much as possible in balancing career and family.
• Diversity & Respect: With us, you will find a community that accepts you as you are. We support all dimensions of diversity and ensure a safe, barrier-free environment.
• Sustainability: We work in a climate-friendly way and are socially committed. Together, we help make the world a little better.
• Additional benefits: free further training, diverse events & team evenings, Shuttle service, modern working environment, free healthy snacks and drinks.

• friendly and professional support of Deutsche Bank’s service hotline in German language
• answering customer inquiries by phone and in writing
• assisting customers with online banking (app and website)
• processing transfers, applications, change requests, or bookings
• entering customer information into the database

• very good German language skills at C1 level
• strong communication skills by phone and in writing
• pronounced willingness to help
• ideally, professional experience in customer service, sales or the financial sector
• confident handling of PC & internet
• flexibility to work partly in the evenings or on weekends

TAS AG is one of the largest family-run service providers for customer dialogue in Germany. With more than 30 years of experience and our diverse team, we provide customer service by phone, email, messenger & chat for some of the best-known companies and brands from our locations in Leipzig (Germany), Zagreb (Croatia), and Cape Town (South Africa).

TAS Operations South Africa
Queens Park
Byrnes Ave, Wynberg
Cape Town 7824
South Africa