Remote Operations Manager for Customer Success
Remote / Online - Candidates ideally in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-27
Toronto, Ontario, C6A, Canada
Listing for:
Themis Solutions Inc.
Remote/Work from Home
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
As a key member of the Revenue Operations Team at Clio, you will play a crucial role in enhancing customer engagement through streamlined onboarding processes. This position demands a blend of operational experience and strategic thinking to ensure the effectiveness of SMB Customer Launch teams while aiming for innovative solutions and efficiencies.
Key Responsibilities:
• Ensure efficiency in Customer Success onboarding operations
• Identify and rectify friction points in processes
• Develop data-focused automated programs
• Improve alignment between internal processes and customer experiences
• Design effective Professional Services operating systems
Requirements:
• 8+ years experience in Customer Success Operations
• Familiarity with Professional Services Automation tools
• Strong data-driven and process-oriented mindset
• Excellent at project management and time management
• Ability to work independently with cross-functional teams
Play a vital role in elevating Clio's customer success efforts and driving innovative solutions to enhance service delivery.
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