Remote SaaS Support Specialist – EU
Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-06-27
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for:
Deskbird
Remote/Work from Home
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Deskbird is seeking a dedicated customer support professional to be the first point of contact for customers across Europe. You will manage support tickets through resolution using tools like Zendesk and Jira.
The ideal candidate is fluent in written English and French, possesses strong communication skills, and has empathy under pressure. Experience in customer support is advantageous but not mandatory.
This position promotes self-direction and allows for remote work, focusing on continuous learning and adapting to product changes.
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