Remote Customer Success & Onboarding Lead
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-27
Greater London, London, Greater London, W1B, England, UK
Listing for:
Reedsy
Remote/Work from Home
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Reedsy is seeking a customer support specialist to join their team in Greater London. The role involves supporting authors and other publishing professionals, reviewing projects, and optimizing user conversion. Candidates should have over 5 years of experience in customer support, strong writing skills, and an understanding of CRO techniques.
The position offers flexible work from home options, paid leave, and an annual team retreat.
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