Remote Customer Service Representative
Remote / Online - Candidates ideally in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-28
Abu Dhabi, UAE/Dubai
Listing for:
Client of Pulse Media NL
Remote/Work from Home
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
We are looking for a motivated and customer-focused Customer Service Representative to join our remote team. In this role you will serve as the primary point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels.
Key Responsibilities Customer Support- Respond promptly and professionally to customer inquiries via phone, email, and live chat
- Provide accurate information regarding products, services, billing, and company policies
- Assist customers with account management, order status updates, troubleshooting, and general support requests
- Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction
- Investigate and resolve customer concerns efficiently and effectively
- Escalate complex issues to the appropriate teams when necessary
- Document customer interactions, inquiries, and resolutions accurately
- Follow up with customers to ensure issues have been fully resolved
Customer Experience- Build positive relationships through professional and courteous communication
- Contribute to customer retention by consistently delivering high-quality service
- Gather customer feedback and share insights to support continuous improvement initiatives
- Collaborate with team members to foster a supportive and customer-centric culture
- Utilize CRM systems and customer service tools to manage customer interactions
- Maintain accurate customer records and documentation
- Assist in updating internal knowledge bases and support resources
- Adhere to company policies, procedures, and service standards
- 1–2 years of experience in customer service, customer support, or a related field
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to manage multiple tasks and priorities effectively
- Strong organizational skills and attention to detail
- Self-motivated, reliable, and comfortable working independently in a remote environment
- Proficiency with basic computer applications, including Microsoft Office or equivalent tools
- High school diploma or equivalent
- Experience using CRM systems and customer support software
- Additional customer service training, certifications, or related education
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