Customer Care Team Member

Customer Care Team Member

Location:

Bolton, BL4
Pay Rate: £13.85 per hour

Hours:

Monday to Friday, 7:00am – 5:00pm (40 hours per week)
Hybrid Working:
Up to 2 days working from home after successful completion of probation

Smart Solutions are recruiting on behalf of our client for a Customer Care Team Member to join their growing team in Bolton.

This is an excellent opportunity for someone with strong customer service and administration skills who enjoys solving problems, building relationships and delivering exceptional service. You'll be joining a supportive team within a growing business that offers long‑term career opportunities.

• Handle inbound calls and emails professionally, ensuring all customer enquiries are resolved promptly.
• Process customer requests, service changes and enquiries accurately and efficiently.
• Create, update and maintain customer records, service agreements and job information within company systems.
• Coordinate collections and service requests with the Operations and Transport teams.
• Keep customers informed of service updates, collection schedules and any delays.
• Arrange and manage subcontracted services, ensuring all information is accurately recorded.
• Monitor customer, logistics and subcontractor data, maintaining high levels of accuracy.
• Build positive relationships with customers, suppliers and internal departments.
• Work closely with the Sales team by sharing customer feedback and identifying opportunities to improve customer satisfaction and retention.
• Maintain confidentiality and ensure customer information is handled in line with company procedures.
• Support colleagues during busy periods, including assisting the Weighbridge and Transport teams when required.
• Contribute ideas to improve customer service and internal processes.

• Previous experience in a customer service or administration role.
• Excellent communication skills, both written and verbal.
• Confident telephone manner with a professional and friendly approach.
• Strong IT skills and experience using customer service or CRM systems.
• Excellent attention to detail and accuracy.
• Ability to prioritise workload and manage multiple tasks.
• A proactive problem solver who takes ownership of customer queries through to resolution.
• Experience with in the waste or recycling industry would be advantageous but is not essential, as full training will be provided.

• £13.85 per hour
• Weekly pay
• Monday to Friday working pattern
• Hybrid working (up to 2 days from home after probation)
• Opportunity to secure a permanent position
• Ongoing training and development
• Career progression within a growing national business
• Supportive team environment

If you're a motivated customer service professional looking for a varied role with excellent career prospects, we'd love to hear from you. Apply today!

Smart Solutions proudly supports the Armed Forces Covenant. We are committed to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. We welcome applications from members of the Armed Forces community and value the skills, experience, and dedication they bring.

Full‑time

In person