Remote Customer Success Manager at SilverBlaze

Drive customer success at Silver Blaze, a remote role focused on optimizing client relationships and software usage. Engage with key stakeholders to ensure effective use of our platform and enhance user satisfaction.

As a Customer Success Manager at Silver Blaze, you'll manage customer interactions, advocating for their needs while ensuring product alignment with business goals. This position requires expertise in relationship management, analytical skills to monitor adoption rates, and proactive problem-solving abilities. You will work closely with internal teams to drive service efficiencies and customer satisfaction.

Key Responsibilities:

• Build strong relationships with operational stakeholders

• Monitor account health and proactively address issues

• Lead support calls and onsite visits as needed

• Coordinate with teams to deliver timely service orders

• Track contract renewals and manage risk proactively

Requirements:

• 3-5 years in Customer Success or Account Management

• Excellent communication and organizational skills

• Proficient in Microsoft Office suite

• Strong analytical and operational discipline

• Comfortable integrating AI tools into workflows

Engage customers effectively, enhance adoption, and deliver top-tier service as a Customer Success Manager at Silver Blaze.
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