Customer Success Manager

Position: Customer Success Manager - Hybrid Role
Join SOCi as a Customer Success Manager and enhance client satisfaction in a hybrid work setup. Utilize strong communication skills to boost adoption of AI-driven marketing solutions across multi-location brands.

In this key role, you’ll focus on nurturing client relationships with enterprise partners. SOCi values your ability to drive consistent value and advocate for customer needs across departments. Your objective is to align client success with measurable business outcomes using our innovative solutions.

Key Responsibilities:

• Develop strong relationships within client organizations

• Anticipate client needs and resolve issues effectively

• Conduct training sessions on new product features

• Identify account growth opportunities strategically

• Prepare detailed reviews to showcase progress

Requirements:

• 5+ years of experience in customer success

• Knowledge of customer success software

• Strong analytical and problem-solving skills

• Excellent organizational skills for multitasking

• Bachelor’s degree in Business or related field

Lead the charge in delivering strategic value to SOCi's clients and drive exceptional customer outcomes.
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