Customer Services Advisor

Location:

Pointon Way, Hampton Lovett, Droitwich Spa, WR9 0LR

We are looking for a Customer Services Advisor to join our growing Customer Services team. This role is a permanent, full‑time position based in Droitwich Spa with hybrid working available (3 days in the office and 2 days working from home).

Are you passionate about delivering exceptional customer service and creating positive customer experiences? Do you enjoy solving problems, building relationships, and being part of a supportive, high‑performing team?

• Deliver exceptional customer service across phone, email, and other communication channels.
• Respond to customer enquiries promptly, professionally, and effectively.
• Process customer orders and quotations accurately and efficiently.
• Handle incoming calls while maintaining high service standards.
• Resolve customer collection requests in line with company processes and service commitments.
• Take ownership of customer issues and ensure they are resolved right the first time.
• Work collaboratively with colleagues across the business to provide seamless customer support.
• Identify opportunities to improve customer experience and business processes.
• Contribute to a culture of continuous improvement and world‑class customer service.

• Previous experience in a customer service role.
• GCSEs (or equivalent), including English and Mathematics.
• Excellent verbal communication and listening skills.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to work effectively to deadlines and performance targets.
• A proactive and self‑motivated approach.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently and as part of a team.

• A passion for exceeding customer expectations.
• Confidence in handling multiple priorities in a busy environment.
• A positive, can‑do attitude and willingness to go the extra mile.
• A desire to contribute ideas and drive improvements.

At AKW, we believe our people are the key to our success. When you join our team, you'll become part of a supportive and collaborative environment where your contribution is valued and your development is encouraged.

You'll have the opportunity to:

• Work within a friendly and supportive team.
• Develop valuable customer service and business skills.
• Make a real impact on customer satisfaction and business success.
• Enjoy the flexibility of hybrid working.
• Be part of a company committed to continuous improvement and excellence.
• Help us fulfil our mission of making everyday life better for our customers.

• Hybrid work patterns – 60 % office, 40 % home based (where nature of role permits).
• Occupational maternity, paternity, and adoption leave.
• Occupational sick leave.
• 25 days of annual leave plus bank holidays (entitlement increases with length of service).
• Virtual GP and second medical opinion service.

AKW is an equal opportunities employer. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy or maternity.