Customer Service Representative - Evenings

About the Role

Customer Service Representative supports the Customer Care Team in Knowsley, providing high quality customer service via inbound calls.

Work from home approach (minimum first 3 months on site). Combination of home and office based working under discussion.

Permanent Full‑time contract, on call evenings Monday‑Sunday: 15:00‑23:00, with 2‑week notice of shift.

• Provide welcoming friendly voice and deliver world‑class customer service.
• Resolve complex customer enquiries and drive brand advocacy.
• Work as part of a team to meet overall and individual performance targets.
• Participate in a four‑week onboarding and training programme.

• Desire to deliver first‑class customer service experience.
• Experience interpreting and responding to customer questions.
• Proficient with computer usage.

• Hourly pay £13.81 per hour.
• Competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours.
• Home office options, 30 days annual leave, QVC bike leasing, comprehensive health program, free parking, subsidised cafeteria.

QVC UK is a level3 accredited employer and operates a Disability Confident Scheme. As an equal opportunity employer, QVC Group provides an inclusive workplace and barrier‑free employment process.

QVC Group, Inc. is a Fortune
500 company operating six leading retail brands.