DemandBridge Support Manager Remote

Position: DemandBridge Support Manager Remote Role
Drive customer success as a Support Manager at Demand Bridge, managing a remote team across Canada and the USA. Focus on operational excellence in a SaaS setting while improving customer satisfaction.

This position entails leading the customer support team, establishing effective workflows, and enhancing ticket management. You’ll collaborate closely with Engineering to refine processes and handle escalations, ensuring a streamlined support experience. Your calm, process-driven style will be essential as you advocate for operational improvements and deliver a high-impact customer experience.

Key Responsibilities:

• Lead and coach a distributed customer support team

• Establish processes for quick resolution of support issues

• Serve as an escalation point for complex inquiries

• Identify areas for operational improvement and implement strategies

• Collaborate with Engineering for effective bug tracking

Requirements:

• Proven leadership in customer support within SaaS

• Strong skills in building trust with team members

• Proficient in using Jira for ticket operations

• Experience managing escalated customer situations

• Organized approach to enhancing team performance

Elevate customer support operations and make a difference with Demand Bridge.
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