Logistics and Support Coordinator

This is a remote position.

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Location: Remote

Start Date: ASAP

Type: Permanent (Full-time)

Salary
: R20 000 - R25 000 (DOE)

GUIDE AND PREPARE INDIVIDUAL STUDENTS FOR WORLD-CLASS WILDLIFE EXPERIENCES

WHY THIS ROLE MATTERS

As our Logistics and Support Coordinator, you will act as the primary point of contact for individual customers and students. By guiding them through a comprehensive pre-departure preparation ecosystem and executing smooth handovers from the Enrollment team, you directly prevent cancellations and secure operational readiness. Your empathetic guidance ensures students and their families feel entirely supported.

WHAT YOU'LL BE DOING

• Customer Journey Coordination: Coordinate the entire customer journey for individual students, serving as their dedicated primary point of contact from initial booking through to final delivery or arrival on site.

• High-Touch Onboarding: Manage individual customers or students through a comprehensive, high-touch onboarding and preparation ecosystem.

• Outbound Milestone Tracking: Execute proactive multi-channel outbound communication via calls, emails, and instant messaging to guide booked customers through their pre-departure milestones and minimise cancellation risks.

• Documentation Vetting: Manage the secure collection, administrative tracking, and rigorous vetting of required travel and enrollment documentation (such as passports, visas, medical forms, and liability waivers) under strict deadlines.

• Flawless Sales Handovers: Execute smooth customer handovers from the Sales or Enrollment team, establishing a flawless and reassuring transition from a confirmed booking into the active support phase.

• Anxiety De-escalation: De-escalate and resolve high-stress customer complaints, traveller anxieties, or last-minute international travel emergencies calmly under tight timelines.

• Stakeholder Management: Balance the delicate communication needs and anxieties of paying parents or guardians with the physical and practical preparation of the actual student or participant.

WHAT YOU BRING TO THE TEAM

• Proven experience in B2C customer support or coordinator roles, managing individual customers or students through a high-touch onboarding and preparation process.

• Demonstrated experience executing proactive multi-channel outbound communication (calls, emails, messaging) to guide booked customers through requirements and prevent cancellations.

• Experience acting as the primary point of contact for individual customers, coordinating their entire journey from booking to on-site arrival.

• Strong background in de-escalating and resolving high-stress customer complaints, anxieties, or last-minute travel emergencies under tight deadlines.

• Experience managing the collection and vetting of required documentation—such as passports, visas, medical forms, or liability waivers—under strict deadlines.

• Experience executing customer handovers from a Sales or Enrollment team, ensuring a seamless transition from a "confirmed booking" to the active support phase.

Bonus if you also have:

• Experience balancing the communication needs and anxieties of paying parents or guardians with the actual preparation of the student/participant.

• Background working within B2C educational travel, youth development, study abroad, gap year, or experiential learning sectors.

ABOUT BUSHWISE

Bushwise is a leading Field Guide Training company, dedicated to developing the next generation of expert field guides and conservationists. We offer immersive, career-launching courses in some of Africa's most stunning wild spaces.

Our commitment is to life-changing transformation, providing students with the knowledge, skills, and values to become successful professionals who drive real-world biodiversity outcomes.

YOUR NEXT STEP

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