Client Service Specialist

We’re currently seeking an experienced professional to join our team in the role of Business Client Service Specialist.

You’ll support with all servicing activities for our Commercial customers in contact with Business Client Services. You’ll be responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Support our Commercial Banking customers with their everyday banking queries over the telephone – building strong relationships through taking end‑to‑end ownership of requests and consistently delivering an excellent service.
• Deliver our customer‑centric approach by embracing technology and demonstrating digital servicing solutions.
• Identify potentially vulnerable customers and record data accurately, ensuring that an appropriate service or solution is offered.
• Actively support process improvements, raising ideas through the correct channels.
• Ensure all applicable operational risk HSBC standards and policies are adhered to – reporting any breaches in accordance with local procedures and confidently managing financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk.

• Enjoy building relationships and rapport, with excellent verbal communication skills, and able to identify new opportunities for growth within the business.
• Apply problem‑solving skills, with the ability to think on your feet and create solutions for our customers – showing willingness to take ownership of all customer interactions.
• Be a team player who is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn.
• Use a forward‑thinking, progressive mindset with the ability to adapt to change positively.
• Demonstrate role‑model behaviours and organisational values, setting the standard for others.

With a starting salary of £27,200, this is a full‑time position working 35 hours per week, 5 days out of 6, between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

We operate a hybrid working environment, which means you will work at our office in Leicester and then some of your time remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day‑to‑day life.

We will provide you with the technology required to do your role, but you’ll need to have a home Broadband connection with a minimum speed of 10

MPS.