Remote Customer Support Expert

Position: Remote Customer Support Expert Needed
Elevate your career with Cardata as a Remote Customer Support Expert. Deliver outstanding customer service while helping users navigate vehicle reimbursement solutions effectively.

As a Customer Support Representative, you will be the first point of contact for inquiries and concerns about Cardata’s intelligent vehicle programs. Your focus will be on timely, empathetic responses to all customer communications via Zendesk. Collaborate with various departments to ensure a seamless experience for the users.

Key Responsibilities:

• Provide first-line support via phone and email

• Identify and troubleshoot customer issues quickly

• Maintain accurate documentation of inquiries and resolutions

• Share user feedback to drive product improvements

• Assist in educating customers about our services

Requirements:

• Proven experience in customer service environments (1–3 years)

• Proficient with Zendesk Suite and Google applications

• Exceptional writing and verbal communication abilities

• Strong ability to manage multiple priorities

• Willingness to learn and adapt to new systems

Join Cardata and contribute to customer satisfaction and success.
#J-18808-Ljbffr