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Remote Customer Service Representative II
Listing for:
InSite Collective Research
✔ Verified email
The email address of this poster has been verified as a functioning email address of a business or individual. This "Verified email" check mark does not in any way indicate or represent our authentication or approval of the poster of this job listing to be wholly genuine, professional or accurate. Please read our Jobseekers FAQs, and use caution & common sense when applying for jobs online.
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Full Time, Remote/Work from Home
position
Listed on 2026-10-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
✔ Verified email
The email address of this poster has been verified as a functioning email address of a business or individual. This "Verified email" check mark does not in any way indicate or represent our authentication or approval of the poster of this job listing to be wholly genuine, professional or accurate. Please read our Jobseekers FAQs, and use caution & common sense when applying for jobs online.
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Company:
Insite Collective Research
About Insite Collective Research
Insite Collective Research is a survey-research, affiliate-partnership, and workforce-development organization focused on creating opportunity through insight. We support survey companies, participants, candidates, and partners through engagement, training, onboarding, communication, and customer support initiatives.
Position Overview
This remote role serves as a primary point of contact for venders, clients, and partners. Representatives provide support through phone, email, and CRM platforms, while ensuring a positive client experience.
Key Responsibilities
• Respond to inquiries through incoming calls.
• Resolve vender concerns and client issues.
• Maintain accurate CRM documentation.
• Escalate complex issues appropriately.
• Meet quality, productivity, and customer satisfaction metrics.
• Communicate professionally with internal and external clients.
• Promote a positive vender and client experience.
Qualifications
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Customer service, support, retail, call center, hospitality, or related experience preferred.
• Ability to work independently in a remote environment.
• Computer literacy and CRM proficiency.
• Strong problem-solving, conflict-resolution, and multitasking skills.
Remote Requirements
• Desktop or Laptop Computer must be PC or MAC (Chromebooks, etc are not permitted)
• Opera GX Browser required (Training modules not fully supported by Chrome or Internet Explorer)
• Processor: i5 or newer (or Ryzen 5+) Minimum 2ghz
• Minimum 8GB RAM.
• High Speed Internet Access with 10
MBPS Down and 2
MBPS Upload or better
Preferred Skills
• Empathy and active listening.
• Time management and self-discipline.
• Adaptability.
• Technical troubleshooting.
• Documentation accuracy.
Compensation & Benefits
• 24.15hr + Bonus
• Ongoing training.
• Career advancement opportunities.
• Performance-based development pathways.
Equal Opportunity Statement
Insite Collective Research is committed to providing equal employment opportunities and fostering an inclusive workplace.
Position Requirements
High School, 1+ Years work experienceQualifications
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Customer service, support, retail, call center, hospitality, or related experience preferred.
• Ability to work independently in a remote environment.
• Computer literacy and CRM proficiency.
• Strong problem-solving, conflict-resolution, and multitasking skills.
Preferred Skills
• Empathy and active listening.
• Time management and self-discipline.
• Adaptability.
• Technical troubleshooting.
• Documentation accuracy.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Customer service, support, retail, call center, hospitality, or related experience preferred.
• Ability to work independently in a remote environment.
• Computer literacy and CRM proficiency.
• Strong problem-solving, conflict-resolution, and multitasking skills.
Preferred Skills
• Empathy and active listening.
• Time management and self-discipline.
• Adaptability.
• Technical troubleshooting.
• Documentation accuracy.
Additional Information / Benefits
Compensation & Benefits
• 24.15hr + Bonus
• Ongoing training.
• Career advancement opportunities.
• Performance-based development pathways.
Equal Opportunity Statement
Insite Collective Research is committed to providing equal employment opportunities and fostering an inclusive workplace.
• 24.15hr + Bonus
• Ongoing training.
• Career advancement opportunities.
• Performance-based development pathways.
Equal Opportunity Statement
Insite Collective Research is committed to providing equal employment opportunities and fostering an inclusive workplace.
Contact Information
- Contact Name:
- InSite Collective Research
- Contact Phone:
- 4079846662
- Preferred method of contact:
- Email with CV via Application Box below.
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