Remote Bilingual Customer Engagement Specialist

Take advantage of your bilingual skills as a Customer Engagement Specialist with The Home Depot. This remote role focuses on delivering outstanding customer service and guiding clients to ideal product solutions.

As a Frontline Customer Engagement Specialist, you will leverage your problem-solving abilities and communication expertise to enhance every customer interaction. You will engage through various platforms, assess needs with probing questions, and tailor responses to ensure satisfaction. Owning customer inquiries is crucial, acknowledging when escalation is necessary for effective resolutions.

Key Responsibilities:

• Support customers via multiple communication platforms

• Assess needs and provide accurate solutions proactively

• Take ownership of interactions and escalate when needed

• Document all customer interactions accurately

• Collaborate with partners for effective issue resolution

Requirements:

• High school diploma or equivalent

• Bilingual in French is an asset

• Strong problem-solving and time-management skills

• Excellent communication abilities, verbal and written

• Ability to work independently and in a team

Showcase your customer service acumen while making a significant impact at The Home Depot.
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