Remote Francophone Customer Support Agent

Location: Quebec

Grow your career as a remote Francophone Customer Support Agent with Talent Pop App. Fluent in French and English? Bring your empathy and problem-solving skills to deliver exceptional customer experiences.

At Talent Pop App, we're expanding our global customer support team and seeking skilled professionals fluent in both French and English. This full-time remote position involves troubleshooting customer inquiries via email, chat, and phone, ensuring a high-quality service experience. You will accurately document interactions and resolve issues efficiently.

Key Responsibilities:

• Assist customers in French and English via email, chat, and phone

• Troubleshoot product, order, account, and customer concerns

• Provide high-quality, empathetic customer support

• Document customer interactions using CRM platforms

Requirements:

• Fluent in French (C1/C2) and proficient in English

• Minimum 1 year of customer service experience

• Comfortable with CRM systems and digital communication tools

• Reliable and proactive working style in a remote setting

Embrace the chance to enhance your customer support skills and connect with a collaborative global team at Talent Pop App.
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