Online Support Agent - Bilingual

Position: Online Support Agent - Bilingual Role
Enhance customer satisfaction as a Bilingual Online Billing and Support Agent ress billing issues, manage orders, and foster positive customer experiences through effective communication.

Ideal for individuals with more than two years in customer service, this position emphasizes bilingual communication skills and problem-solving abilities. You'll tackle billing inquiries, manage chargebacks, and ensure customers receive timely support via phone and email. A strong attention to detail and a focus on quality make this role vital in maintaining customer trust.

Key Responsibilities:

• Resolve customer inquiries concerning orders and billing

• Investigate unauthorized transactions as part of fraud prevention

• Offer support to both customers and stores efficiently

• Collaborate to improve service delivery and solutions

• Maintain records of customer interactions and issues

Requirements:

• Secondary School Diploma required

• 2+ years in Customer Service preferred

• Excellent verbal and written bilingual skills

• Capability to manage multiple projects

• Proficient in Excel

Join Indigo and utilize your bilingual skills to improve customer interactions.
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