Online Chat Support Agent

Remote Recruitment is hiring a Online Chat Support Agent for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

• Handle multiple concurrent live chat conversations professionally
• Resolve customer queries, complaints and technical issues efficiently
• Escalate complex or unresolved issues to the appropriate teams
• Log all customer interactions accurately in CRM or helpdesk system
• Consistently achieve response time, resolution rate and CSAT targets
• Contribute to knowledge base documentation and internal resources

Requirements

• 1+ year of live chat, customer service or support experience
• Fast, accurate typing skills of at least 50 words per minute
• Excellent written English with impeccable grammar and spelling
• Calm under pressure and able to manage multiple conversations simultaneously
• Reliable home office with fast stable internet connection

What We Offer

• R25,000/month
• 100% remote, UK business hours
• Career growth and professional development
• Exposure to leading UK businesses and practices

Remote Recruitment – connecting top South African talent with UK employers. Apply today.