Customer Service Specialist

Join Eastlink: A Career That Connects

Work Location:

Call Centre, Dartmouth, NS (On-site) or Remote (Work-from-Home)

Start Date:

August 12, 2026

Eastlink is a family‑owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We are a leader in delivering customer‑focused telecommunications solutions across seven provinces.

• $18.15/hour plus unlimited commission and performance incentives
• Start Strong
• Grow Your Career – internal growth and promotion opportunities – we invest in your future
• Enjoy Competitive Benefits – paid time off, holidays, sick days, health benefits, pension plan, and employee discounts
• Comprehensive Training – no prior call center experience required, we provide the tools and training to set you up for success

• Answer customer inquiries related to billing, accounts, and services
• Identify customer needs and recommend products, services, and promotions
• Assist customers with upgrades and plan changes
• Resolve concerns efficiently while delivering a positive customer experience
• Meet individual sales and performance targets
• Use multiple systems and tools to document interactions accurately
• This role requires confidence, adaptability, and the ability to build rapport with customers on every call

• Strong communication and active listening skills
• A customer‑first mindset with the ability to confidently offer solutions and upsell when appropriate
• Comfort handling both service‑related and sales‑focused conversations
• Ability to meet performance metrics in a high‑volume call center environment
• Basic computer proficiency and the ability to navigate multiple systems
• Reliability, professionalism, and a positive attitude
• Flexibility to work scheduled shifts, including evenings and weekends

• Previous experience in customer service, sales, retail, or call center environments is an asset
• New to the field? We welcome motivated candidates with strong transferable skills

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self‑identify during the application process.