E-Channel Service CENTER Officer; mths + Completion Job Singapore,Customer Service/HelpDesk

Position: E-CHANNEL SERVICE CENTER OFFICER (12 mths renewable CONTRACT + 1 mth completion bonus

E-CHANNEL SERVICE CENTER OFFICER (12 months renewable contract + 1 month completion bonus)

My client is a top tier Private Bank.

Call centre environment

Need to work night shift - 6pm to 2am 80% of the time (all night shift is work from home).

Need to work on PH if PH is weekday, on a rotate basis.

ROLE PROFILE:

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

KEY

FEATURES OF THE POSITION

First Contact for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

Job Scope:

Perform independent verification of client’s instructions.
Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence.
Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two processing locations (SG and HK).
Process Closure of Accounts and all their related requests.
Support quarterly Periodical Fee processing.
Perform Signature Verification for non-account life cycle related documentation.
Process new, renewal or termination of Bankers Guarantee for credit card clients.
Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter parties.
Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers (EAM) respectively.
Maintain the knowledge database of the E-Channel Service Centre.
Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
Ensure activities performed are in compliance with relevant regulations and internal policies.
Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
Support any ad-hoc tasks / requests as assigned from time to time.
Provide support as a team also for Hong Kong Public Holidays.

SKILLS REQUIREMENTS OF THE POSITION

Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style.
Meticulous and efficient working style.
Good analytical and problem-solving ability.
IT savviness.

Work location:

East (next to Expo MRT)

If you are interested, please your updated CV to or apply via the link.

Only shortlisted candidates will be notified.

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