Customer Success Executive - Acre

Customer Success Executive

This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an executive with an interest in finance and technology that wants to help make the home buying process better.

You will join our top-performing Customer Success team to help ensure that our firms are using Acre’s platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and gain unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation.

• Developing and maintaining a deep knowledge of our users and our product
• Assisting brokers with their day‑to‑day support requests while providing them with outstanding customer experience via phone, email and screen shares.
• Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team.
• Perform technical troubleshooting and problem‑solving of customer queries.
• Delivering high quality webinar trainings to our customers on how to use Acre.
• Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.).

• Excellent at communicating with a customer focused attitude
• Curious in nature and with a strong desire to achieve
• Highly self‑motivated and able to work independently
• Have a strong attention to detail and go above expectations
• A resourceful, quick, sharp and creative problem solver
• Passionate about people and making Acre customers happy
• Thrives with ambiguity and makes the most of opportunities
• Willing to come to our Shoreditch & Vauxhall offices at least twice a week
• Availability to work the occasional Saturday.

• 25 paid holidays and a "duvet day" on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog‑friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership‑led training
• In‑house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock‑watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Clear Score is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5:
  Minimum 2 days per week in‑office
• Level 6 and above:
  Minimum 3 days per week in‑office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

• Flexibility to manage your work and life
• Dedicated in‑office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note:

While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

We are always looking for talented individuals to join Clear Score. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at