Remote Patient Support Representative

Deliver exceptional service as a Remote Patient and Member Support Representative with Teladoc Health. Handle calls, emails, and chat efficiently while ensuring high customer satisfaction and crisis management.

In this Tier 1 role, you will manage diverse inquiries, resolve issues, and provide vital information about our services. Your telephonic communication skills will allow you to explain complex concepts to a varied member base. This position offers the chance to work independently or collaboratively in a dynamic team.

Key Responsibilities:

• Handle inbound calls, emails, and chats from patients

• Address inquiries and resolve issues effectively

• Provide detailed information about Teladoc Health services

• Coordinate queues and manage crisis situations

• Collaborate with the team for optimal customer care

Requirements:

• Bilingual in English and French

• Exceptional empathy and active engagement skills

• Strong organizational abilities in fast-paced settings

• Ability to adapt to new processes quickly

• Minimum 15-hour weekly commitment

Bring your problem-solving skills and flexibility to support patients through Teladoc Health's innovative services.
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