Customer Service Specialist

Position: Customer Service Specialist at Eastlink
Become a Customer Service Specialist with Eastlink in Dartmouth, NS, or remotely.

This role offers competitive pay and unlimited commission while focusing on customer satisfaction and sales.

Eastlink is seeking a Customer Service Specialist to work in our Dartmouth call center or remotely from home. This on-site and remote position requires you to engage with customers, address their inquiries, and recommend relevant products. You'll enjoy comprehensive training, ensuring you are well-prepared to meet individual sales targets and create positive customer interactions.

Key Responsibilities:

• Answer customer inquiries regarding billing and accounts

• Identify needs and recommend suitable products and services

• Assist customers with upgrades and plan changes

• Resolve customer concerns efficiently and effectively

• Document interactions accurately using multiple systems

Requirements:

• Strong communication and active listening skills

• Customer-first mindset with upselling ability

• Experience in high-volume call center environments is an asset

• Professionalism, reliability, and a positive attitude

• Flexibility to work evening and weekend shifts

Elevate your customer service career with Eastlink by providing meaningful support and solutions.
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