Customer Solutions Coordinator

Position: Customer Solutions Coordinator Hybrid Role
Elevate customer satisfaction as a Customer Solutions Coordinator with Olympus in Richmond Hill, Ontario. This hybrid position focuses on order processing and supporting sales teams with exceptional service.

In this pivotal role, you will oversee customer order fulfillment and effectively respond to inquiries. Your expertise in order entry, financial systems, and communication skills will ensure smooth operations and prompt customer service. With a focus on client satisfaction, you will manage special requests and address escalated issues while working within established policies.

Key Responsibilities:

• Support sales teams with customer inquiries and special requests

• Process orders, RMAs, credits, and adjustments efficiently

• Maintain and update data in ERP/CRM systems accurately

• Handle incoming customer inquiries within 24-hour timelines

• Review open order reports and resolve customer account issues

Requirements:

• High School Diploma or equivalent required

• 4-5 years of customer service experience

• Strong communication and organization skills

• Medium to advanced Microsoft Office proficiency

• Detail-oriented with effective problem-solving abilities

Utilize your customer service expertise and organizational skills to excel as a Coordinator at Olympus.
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