On-Site Customer Service and Retention Agent Regional Municipality

Before you continue reading this job description, you should know there is one non‑negotiable requirement: you’ll need to commit to on‑site training located in Halifax. If you’re unable to travel to the office, we encourage you to explore our other opportunities that may offer virtual training.

We're searching for committed sales and customer care professionals. A major part of your responsibility in this role will be to retain customers who are looking to cancel their services. You’ll do that by seizing opportunities to suggest products or services that suit their needs, using a range of customer incentives and discounts to make it happen. If the idea of sales work makes you uncomfortable, stressed, or drained, then this won’t be the right fit for you.

We’re looking for someone who brings positive energy to challenging situations. You should be resilient, resourceful, and able to create a meaningful experience with each connection made.

• Full‑time, permanent position starting July
  22, 2026.
• Hourly rate of $17.00.
• Full‑time training on‑site in Halifax from July
  22 to August
  11.
• Rotational schedule of 30 to 45 hours per week, including regular evening and weekend shifts.
• Program operational 7 days a week: 7:00am‑9:00pm weekdays, 8:00am‑5:00pm Saturdays, 9:00am‑5:00pm Sundays.

• Open working availability within the above hours is required.
• After training, you may work either in the office or from home. Home work requires hard‑wired internet with minimum speeds, a desk, and a chair.
• NOC code
  64409.

• Deliver fast, friendly, and effective support to our customers.
• Find ways to retain customers who are looking to cancel or are unhappy with their services.
• Create customer saves as a key individual goal.
• Perform basic troubleshooting for web‑based apps, website navigation, and account inquiries.
• Take ownership of each inquiry you handle; one‑touch resolution is the goal.
• Follow risk and compliance processes and policies to maintain customer privacy.

• Experience in a customer care role.
• Experience in retention services is a strong asset.
• Effective written and verbal communication skills; ability to communicate clearly and persuasively.
• Demonstrated ability to stay calm and positive under pressure.
• Well‑developed customer service skills to deal with repetitive issues and challenging situations.
• Tech aptitude to provide basic troubleshooting, including navigation on mobile devices and assistance with browser settings (PC & Mac).
• Ability to quickly build a positive connection with customers.
• Committed work ethic and reliability with a consistently positive attitude.
• Experience with Salesforce is an asset.

• Health, dental, and vision benefits starting 30 days after hire.
• Access to a dedicated virtual health program.
• Group registered savings plan with matching contribution option.
• Life insurance.
• Free employee and family assistance program for legal, financial, and health support.
• Beautiful office space with natural light, multiple break rooms, internet, and TVs.

We are committed to fostering an inclusive, respectful workplace where all employees feel a strong sense of belonging. We value diverse perspectives and strive to create an environment where everyone can thrive. We encourage applications from candidates who share these values.