Bilingual Customer Service - Work from Home

Tier 1 Patient and Member Support Representative

We are seeking an exceptional member support representative to provide outstanding customer service to patients and members within a call center environment.

Key Responsibilities
:

• Manage inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently, including handling crisis situations when required.
• Work independently and collaboratively as part of a dynamic team.
• Communicate telephonically, clearly and articulately explaining complex concepts to a diverse member base.
• Utilize superior problem solving capabilities and organizational acumen to address challenges effectively.

Requirements
:

• Exceptional empathy and active engagement with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• Strong adaptability to recent processes and ability to thrive in a fast-paced work environment.
• Bi-lingual proficiency in English and French is required.

• Earn $24 CAD per hour.
• Minimum commitment of 15 hours per week, with the option to work additional hours.
• Flexible work schedule:
  Monday to Friday 5:00 AM-9:00 AM EST;
  Thursday and Friday 8:00 PM-12:00 AM EST;
  Saturday and Sunday 5:00 AM-10:30 AM EST.
• In-demand experience in both healthcare and technology, building a resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.