Remote Support Representative Bilingual

Tier 1 Patient and Member Support Representative Responsibilities

The role involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.

The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

Work independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling clear and articulate explanation of complex concepts to a diverse member base.

Superior problem‑solving capabilities and organizational acumen to address challenges effectively.

Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.

Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.

Bi‑lingual English and French is a requirement.

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week (flexible hours available)
• Flexible work schedule:
  Monday to Friday 5:00AM‑9:00AM EST, Thursday and Friday 8:00PM‑12:00AM EST, Saturday and Sunday 5:00AM‑10:30AM EST.
• Gain in‑demand experience in virtual healthcare, patient communication, and crisis handling.