Remote Automotive Customer Support Specialist

Location: St. John's

Elevate your career in customer service with a remote Automotive Customer Support Specialist role. Provide technical assistance and problem resolution for customers and dealers every day.

This position at Concentrix requires delivering outstanding automotive support. You will manage escalated inquiries, reference knowledge bases, and collaborate with various teams. Utilize your problem-solving skills and customer service expertise to ensure timely resolutions.

Key Responsibilities:

• Respond to escalated automotive product questions

• Resolve customer inquiries using standardized processes

• Identify customer needs through relevant questioning

• Collaborate with dealerships and field support teams

• Communicate via email, chat, or text for follow-ups

Requirements:

• High School diploma or GED required

• Natural customer service skills and empathy

• Prior experience in automotive, customer service, or case management

• Comfort with multiple applications simultaneously

• Eagerness to learn new technologies

Bring your automotive knowledge and customer service passion to Concentrix, ensuring satisfied customers and smooth resolutions.
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