Customer Service Representative

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

• The Customer Service representative supports our Customer Care Team in Knowsley, please view our video to find out more about what it's like to work in our Contact Centre at QVC.
• Joining the QVC UK team means a strong work‑life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, a comprehensive health program, free parking and a subsidised cafeteria.
• Hourly Pay: £13.81 per hour.

Work from home approach (minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office‑based working. Your leader will discuss what options we have available and what will work best for you and the business.

• Permanent
• Full‑time

• On Call Days Monday - Sunday: 07:00-18:00 with 2 weeks notice of shift.

• Serve as the welcoming, friendly voice of QVC, providing world‑class customer service, resolving customers' often complex enquiries while driving brand advocacy.
• Work as part of a team to ensure overall success and meet individual performance targets.
• Participate in a supportive onboarding experience, including four weeks of training.

• The desire to deliver a first‑class customer service experience.
• Experience interpreting and responding to customer questions.
• Experience using a computer is necessary in this role.

QVC Group is a Disability Confident Leader, level 3 accredited employer, and operates a Disability Confident Scheme (DCS). For any UK based roles, you may indicate this on the application form. Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and company discounts. In addition, we provide health care benefits, a 401(k), and tuition reimbursement benefits where applicable.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates, complying with all applicable federal, state, and local laws and regulations. We are an equal opportunity employer and are committed to a barrier‑free employment process. If you need reasonable accommodations/support, please contact  for assistance. Salary ranges are general guidelines only and actual salaries will vary based on qualifications, skills, experience, location, and business conditions.