Customer Care Advisor; Bilingual French​/English Regional Munic

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. We want you to join our team and have the ability to work the way you want! Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place.

We are the Scotiabank Customer Contact Centre team at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and the Dominican Republic. Our key guiding purpose,
For every future
, articulates why we do what we do. Our all‑inclusive culture empowers our employees to make decisions that are best suited for their careers and together we make a difference by harnessing the limitless potential that diversity offers. At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award‑winning workplace that delivers superior customer experiences and you’ll be part of a team that is leading the future of banking.

• Use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take inbound phone calls from our customer and branches to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources and navigating through multiple systems.
• Respond to complaints and walk customers through basic troubleshooting or set up processes.

• You’re passionate about customer service and have experience in customer‑focused roles.
• Your self‑directed, performance‑oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent).
• You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
• You are fully bilingual in French and English.

• Employee banking fee privileges
• Pre‑assigned allotted personal days to help with personal and cultural commitments
• Extensive suite of customizable benefits including an incentive plan, pension, employee share ownership and group RSPs
• Employee discount programs
• Access to thousands of internal learning courses and the Global Tuition Program

• The Customer Contact Centre is located at 5201 Duke Street, Halifax, Nova Scotia, Canada B3J 1N9.
• Position
  
  Start Date:
  
  July 13, 2026
• Position Status:
  Full‑time (37.5 hours)
• Must be available to attend training for a total of 11 weeks.

• Our hours of operation run 24/7.
• We are seeking candidates available to work for shifts between the hours of 9am to 12am with potential shift start times every hour from 9am to 4pm (EST) plus weekend availability.
• Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

• If you meet a variety of criteria, which includes but is not limited to private workspace and completion of mandatory learnings, you may qualify for hybrid work.